Guide: Providing Examples for CourseCo Admin Support
When raising a CourseCo admin request or reporting an issue, include clear examples so the support team can investigate quickly and accurately.
What to include in your examples
Describe the issue: Explain what you were trying to do, what happened, and what you expected to happen.
Provide the exact location: Include the page, course, learner record, booking, report, or admin area where the issue occurred.
Share example records: Add relevant course names, booking IDs, user names, email addresses, dates, or screenshots where appropriate.
Include steps to reproduce: List the actions taken before the issue appeared so the team can try to recreate it.
Mention timing: Include the date and approximate time the issue happened, especially if it is intermittent.
If we ask for your IP address
In some cases, CourseCo may ask for your public IP address. This helps the technical team check access logs, firewall rules, security events, or location-based restrictions.
How to find your public IP address
Open a web browser on the device and network where the issue is happening.
Go to https://whatismyipaddress.com/ or search Google for what is my IP.
Copy the IPv4 address shown. It usually looks like 203.0.113.25.
Send the IP address to CourseCo along with the time the issue occurred and what you were trying to access.
Important: Use the same internet connection where the issue occurred. If you switch from office Wi-Fi to mobile data or a home network, your IP address may be different.
Example message
Hello CourseCo team, I am unable to access the bookings report for the course “First Aid Training - June”. The issue happened today at around 10:30 AM. I clicked Reports > Bookings Report and received an error message. My public IP address is 203.0.113.25. I have attached a screenshot and included the course name as an example.